While we accept that most of today's service and knowledge
businesses are competency driven and that people are our biggest
assets, historically (at least in IT), organizations have
focused more on proactively improving their delivery processes and
their investments in technology.
In fact, the current global hue and cry on talent shortfalls and
high attrition rates in IT/ITES are only the tip of the
iceberg. At the business level, there are imperatives like
improving productivity, moving up the value chain, enhancing
competitiveness, and getting closer to the customers. At the
organizational level, issues like managing a multi cultural and
multi geographical workforce, or managing rapid growth and
creating "cool" work cultures, continue to be largely
considered by business leaders and HR professionals. All this,
while today's professionals are trying to get multi skilled
and chart clear career paths for themselves.
So, it's not good enough to win the "talent wars". It's also not
enough to try solutions (like business process re engineering,
employee stock options, assessment centers, and 360 degree
appraisals) in a piece meal manner. Instead, the need of the hour
is to take a holistic view of the organization's business, culture,
technology, and talent needs, and develop comprehensive competency
development programs to attract, retain, and grow that talent. The
imperative is to adapt solutions based on an integrated and
proactive approach towards developing and engaging talent, growing
the business, and delighting the customers.
Key Challenges
| Attracting, developing, deploying, motivating, organizing, and
retaining the talent |
| Ensuring alignment between the individual's and organization's
motivations |
| Developing workforce competencies required to execute business
strategy |
| Prioritizing activities for improving workforce competencies |
| Integrating operational process improvements with workforce process
improvements |
| Measuring training effectiveness |
| Enhancing employee and customer satisfaction levels |
| Enhancing talent management by optimum utilization of manpower
through better skill and competency mapping |
| Managing attrition and lay off's |
| Providing motivation in a highly dynamic work environment |
How can the QAI Global Institute help?
The Institute's wide range of
training, informational resources, and appraisal
services to help organizations in organizing and managing their
workforce. QAI helps organizations by:
| Focusing on the people development and HR best practice
implementations in organizations |
| Providing end to end People CMM® implementation support |
| E Learning offerings |
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